How robust is your user experience design process? We all have our favored methods and techniques, but the general process is similar: Conduct research, prototype, then present to stakeholders and users. We’ve delivered projects successfully, rectified problems and honed our ability to deliver in different scenarios. However, we all know that every project is unique , and every once in a while something will take you by surprise. Every once in a while, something will take you by surprise. Over the last three years, I have been the lead designer on a large web application project in the legal sector. When I started working with the client in 2011, the requirements document was 100 pages
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